SHIPPING POLICY

Products that are in stock are shipped within 1 week of purchase.  Products tagged as "Made to Order" are hand built once they are ordered. Allow a minimum of 4-6 weeks for orders to ship as natural clay requires drying, bisque firing, glazing, and then a final firing for it to be ready. Yes, it's a long process to create, but well worth the wait to finally hold artistically crafted pottery in your hand. Depending on the season, this time period can be even longer due to slow drying times required. Please note that orders that combine both "in stock" items and "made to order" items will be shipped together when all items are complete.

 

LOCAL PICK UP AND DROP-OFF

  • If you are located in the local vicinity of South Holland, drop-off can be arranged to your home or specified destination within a 20 km radius of The Hague. An email will be sent to you when your order is ready for drop-off. If you prefer to meet us curb-side for pick-up or drop off, please call or email the shop to make arrangements at firedupceramica@gmail.com.

 

THE NETHERLANDS

  • €6.75 flat rate applies to orders under €100.

  • Free delivery on orders over €100 within The Netherlands.

  • We will work with you to arrange contactless delivery where possible.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

 

EUROPE

  • Approximately €21.00 for packages under 2kg. 

  • Approximately €27.50 for packages between 2kg and 5kg.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

  • All customs duties, where applicable, will be the responsibility of the customer.

 

REST OF THE WORLD

  • Approximately €29.30 for packages under 2kg. 

  • Approximately €46.80 for packages between 2kg and 5kg.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

  • All customs duties, where applicable, will be the responsibility of the customer.

RETURN & EXCHANGE POLICY

If your pottery arrives broken within its packaging, please take a few pictures right away and send them to firedupceramica@gmail.com. In such cases I will happily replace the item or issue a refund.

Returns are accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen). If this does occur, please get in touch and I’ll rectify the order.

CARE INSTRUCTIONS

I hope you enjoy your ceramics purchases forever. Here are a few tips to help them last that long :).

 - I always recommend that your ceramics are hand washed with warm water and gentle soap. Regardless, for some products I mention safe for use in a microwave and dishwasher.

 - Earthenware and low fired ceramics can be used in a microwave and dishwasher but in time will eventually show wear in the glazes.

 - High fired stoneware pottery is more resilient in the microwave and dishwasher and will be called out in the product description.

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Thanks for sharing in my journey!