SHIPPING POLICY

All our products are "Made to Order" and are hand built once an order is placed for them. This usually means a minimum of 4-6 weeks for orders to ship as natural clay requires drying, bisque firing, glazing, and then a final firing for it to be ready. And even more in the colder months! Yes, it's a long process to create, but well worth the wait to finally hold artistically crafted pottery in your hand. 

 

LOCAL PICK UP

  • If you are located in the local vicinity of South Holland, pick-up can be arranged through direct coordination over WhatsApp or email. Please call or email the shop to make arrangements at +31 611 39 96 15 or firedupceramica@gmail.com.

 

THE NETHERLANDS

  • €6.75 minimum flat rate applies to all shipped orders. Shipping rates are calculated based on the total weight of the products purchased.

  • We will work with you to arrange contactless delivery where possible.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

 

EUROPE

  • Approximately €21.00 for packages under 2kg. 

  • Approximately €27.50 for packages between 2kg and 5kg.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

  • All customs duties, where applicable, will be the responsibility of the customer.

 

REST OF THE WORLD

  • Approximately €29.30 for packages under 2kg. 

  • Approximately €46.80 for packages between 2kg and 5kg.

  • Packages will have Track & Trace enabled so you can keep track of where your package is while it is in transit.

  • Insured packages will have higher shipping cost.

  • All customs duties, where applicable, will be the responsibility of the customer.

RETURN & EXCHANGE POLICY

If your pottery arrives broken within its packaging, please take a few pictures right away and send them to firedupceramica@gmail.com. In such cases I will happily replace the item or issue a refund.

Returns are accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen). If this does occur, please get in touch and I’ll rectify the order.

CARE INSTRUCTIONS

I hope you enjoy your ceramics purchases forever. Here are a few tips to help them last that long :).

 - I always recommend that your ceramics are hand washed with warm water and gentle soap. Regardless, for some products I mention safe for use in a microwave and dishwasher.

 - Earthenware and low fired ceramics can be used in a microwave and dishwasher but in time will eventually show wear in the glazes.

 - High fired stoneware pottery is more resilient in the microwave and dishwasher and will be called out in the product description.

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Thanks for sharing in my journey!